AnswerConnect Reviews

AnswerConnect appears to have two main services. One is a live call answering service that provides 24/7 support for businesses. They offer services such as taking orders, setting appointments, and more. They emphasize the use of real people, not automated voices, to provide a personalized experience for callers. The other service is CCH AnswerConnect, a comprehensive tax resource that provides answers to federal, state, and international tax questions. It covers areas such as accounting, preparation, compilation, and review. It also provides the latest news and updates on federal tax law and practice. They also have an Android app that allows users to view inbound messages, contact clients, update customer information, and more.

AnswerConnect offers several plans in 2024. The starting plan is priced at $350 a month, which includes 200 operator minutes. Each additional minute beyond the included 200 is billed at $2.50. They also offer a $575 per month program that allots 400 minutes, with any overage time billed at $1.85 per minute. Some of their plans come with a one-off set-up fee of $49.99. All of their plans run monthly and there are no long-term contracts, so you can cancel anytime. AnswerConnect's services are available 24/7 in English or Spanish, and they also offer web chat and email support.

To sign up for AnswerConnect services, you can follow these steps:

1. Visit the AnswerConnect website.
2. Click on Plans & Pricing to choose a suitable plan for your needs.
3. After selecting a plan, you'll be directed to the signup page. Here, you'll need to provide your business and contact information.
4. Agree to the terms of service and click on the "Pay Now" button.
5. You'll receive an email that will allow you to activate your AnswerConnect account.

Once your account is activated, you can access the AnswerConnect Portal. This portal allows you to manage your account, check your usage, see details of every customer interaction, and more. You receive your sign-in details upon activation of your account.

Please note that this is a general process and the actual steps may vary slightly based on the website's updates. If you need more specific instructions, it's best to visit the AnswerConnect website or contact their customer service for assistance.

AnswerConnect is a company that primarily provides virtual receptionist services for small and medium-sized businesses. Their popular services include 24/7 live call answering, web chat support, lead qualification, and appointment scheduling. They also offer bilingual services, call forwarding, customer support services, inbound sales, call routing & transfer, lead capture tools, urgent call handling, and inbound direct response. They have been recognized for their excellent customer service and were voted the Best Answering Service for 2024 by Forbes. They are dedicated to keeping business human and aim to provide a personalized experience for returning callers. They also offer a free partner app, Setmore, for appointment management. However, they can work with other systems to provide an instant customer service team to keep your calendar full.

The pricing for AnswerConnect starts at $350 for 200 minutes, plus $2.50 per minute and a $49.99 setup fee. They offer a variety of pricing plans and there are no long-term contracts, so you can cancel anytime. Please note that prices may vary, so it's always a good idea to check their official website for the most accurate and up-to-date information.

To sign up for AnswerConnect, you need to follow these steps:

1. Visit the AnswerConnect website.
2. Provide information about your business, your customers, and your goals. They will work with you to create call flows to give your clients the best experience.
3. Upon activation of your account, you will receive your sign-in details. You can then visit access.answerconnect.com and enter your email address and password to log in to your Portal.
4. Once logged in, you can manage your account. You can check your usage, see details of every customer interaction, and even download your data as a .CSV file.

Remember, every AnswerConnect account comes with free access to the AnswerConnect app. You'll receive a link to download the mobile and desktop app upon activation of your account. Your app sign-in details are the same as those of your AnswerConnect Portal.

To contact the customer service at AnswerConnect, you can use the following methods:

• Call: You can reach them at (800) 700-8888 or 800-531-5828 for help with your existing account set up, maintenance, billing, or online access. If you're an existing customer and need assistance, you can also call 800-858-1625.
• Email: You can email them at sales@answerconnect.com or clientservices@answerconnect.com for help with your existing account. Existing customers can also email help@answerconnect.com for assistance.
• Chat: You can also reach out to them via chat for a 24/7 answering service.

Please note that these contact details are subject to change, so it's always a good idea to check their official website for the most current information..